We’re working with a leading Australian retailer undergoing a major digital transformation. As part of their investment in ecommerce, loyalty, and digital customer experiences, they’re seeking an experienced Business Analyst to join their team on a 6-month contract.

This is an exciting opportunity to play a key role in projects that directly shape how millions of customers shop and engage with one of the most recognised retail brands in the country.

The Role

As the Business Analyst, you’ll partner with stakeholders across digital, ecommerce, loyalty, and IT to ensure projects are delivered with clarity, efficiency, and customer impact front of mind. You’ll be instrumental in driving requirements across website, mobile app, and loyalty platforms, supporting new initiatives and optimisations that enhance the end-to-end shopping experience.

What You’ll Be Doing

• Gather, document, and translate requirements into actionable user stories and acceptance criteria.
• Map processes and customer journeys to support delivery of new digital features.
• Collaborate closely with cross-functional stakeholders to ensure alignment and engagement.
• Support QA, UAT, and validation of solutions, ensuring customer-ready outcomes.
• Provide data-driven insights to inform ecommerce priorities and performance improvements.

About You

• Proven experience as a Business Analyst, ideally within retail, ecommerce, or customer-facing digital platforms.
• Strong skills in requirements gathering, process mapping, and stakeholder engagement.
• Exposure to apps, loyalty programs, or omnichannel retail is highly desirable.
• Excellent communication and facilitation skills, able to bridge the gap between technical and business teams.
• Comfortable working in an agile, fast-paced environment with multiple priorities.

What’s on Offer

• 6-month contract with potential to extend.
• Hybrid working model (3 days office / 2 WFH).
• Join a major digital transformation program with significant investment and visibility.
• Be part of shaping the future of ecommerce and customer loyalty for an iconic retail brand.